At ThemeLuck LLC, we strive to provide high-quality templates and custom development services that meet your expectations. However, we understand that there may be instances where refunds or adjustments are necessary. This policy outlines the conditions under which we offer refunds for our products and services.
1. Template Purchases
Webflow Templates:
Refunds for Webflow templates purchased through the Webflow Marketplace are governed by Webflow's refund policy. For more details, please refer to Webflow's official refund policy.
Templates purchased through directly from ThemeLuck LLC are digital products and, as such, are subject to the following refund guidelines:
Eligibility for Refunds: Due to the nature of digital products, refunds are typically not offered once a template has been downloaded or accessed. We encourage you to thoroughly review the product details, demos, and features before making a purchase.
Exceptions: If there are technical issues with the template that cannot be resolved or if the product is materially different from the description provided, you may be eligible for a refund. Please contact us within 14 days of purchase to initiate a review of your case.
2. Custom Development & Customization Services
We offer custom development and customization services for Webflow, HubSpot, and WordPress themes or templates. Our policy for these services is as follows:
Refunds for Custom Work: Refunds for custom work are not offered once the project has begun, as these services involve dedicated time, effort, and resources. However, if a project has not commenced or if mutually agreed milestones have not been met, partial refunds may be considered on a case-by-case basis.
Satisfaction Guarantee: We work closely with our clients to ensure satisfaction with the delivered work. If you are dissatisfied with any part of the service, we encourage you to communicate with us, and we will make reasonable revisions to meet your expectations as outlined in the project scope.
3. Process for Requesting a Refund
If you believe you are eligible for a refund, please follow these steps:
Contact Us: Send an email to info@themeluck.com with your order details (order number, date of purchase, and description of the issue).
Review Process: Our team will review your request within 2-3 business days. If additional information is needed, we will contact you.
Refund Approval: If approved, refunds will be processed to your original payment method within 3-5 business days.
4. Non-Refundable Situations
- Templates or services purchased by mistake or without proper research.
- Refund requests made beyond the stipulated time frame (14 days for templates).
- Dissatisfaction based on personal preferences or changes in project requirements.
- Services completed and delivered according to the agreed-upon terms.
5. Changes to This Policy
ThemeLuck LLC reserves the right to modify or update this refund policy at any time without prior notice. Any changes will take effect immediately upon being posted on our website.
Need Help? If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at info@themeluck.com. We’re here to assist you!